BITA volgens Luftman
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About Me
- Martijn Bakker
- I am a ITIL trainer/consultant at one of the leading IT service management companies in The Netherlands. In this field I have been working at several leading companies as help desk manager and consultant. Next to this I am involved in developing certification tracks for help desk professionals. I am enthusiastic and always looking on new ways how to improve customer service, interaction with customers and the help desk as a whole.
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